Terms of service

Terms of Service

Last Updated: 18 April 2026

Welcome to our website. By accessing or using our services, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by EarOn. Throughout the site, the terms “we,” “us,” and “our” refer to EarOn. By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Products & Use

Our products are intended for personal use only. You agree not to misuse the product or use it in any way that may cause harm or injury. Always follow the instructions provided with the product.

We are not liable for damages or injuries resulting from improper use.

3. Orders & Payment

All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order at our discretion.

Prices for our products are subject to change without notice.

4. Shipping & Delivery

We aim to process and ship orders promptly. However, delivery times are estimates and not guaranteed.

Delivery may be delayed due to factors beyond our control, including but not limited to:

  • Shipping carrier delays (e.g., Aramex or other courier services)

  • Customs processing

  • Weather conditions

  • High demand or short stock situations

  • Other unforeseen external factors

We are not responsible for delays once the order has been dispatched.

5. Refund & Return Policy

All sales are final.

We do not offer refunds or returns except in cases where:

  • The product arrives damaged during shipping

If your item arrives damaged:

  • You must contact us within 24 hours of delivery

  • Provide clear photo or video evidence of the damage

  • Include your order number in your request

If approved, we will offer a replacement or refund at our discretion.

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect use

  • Minor cosmetic imperfections that do not affect functionality

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Intellectual Property

All content on this website, including images, text, graphics, and logos, is the property of EarOn and may not be used without permission.

8. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: EarOnCare@gmail.com
Business Name: EarOn

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Service.